Availability Services(AMC & SOC)

 

Annual Maintenance Contract & Oncall Services

We offer a variety of yearly computer hardware service contract packages designed to meet your requirements. All major types of server, computer, laptop and printer are covered. Service levels include 4 hour response. 24 hour cover is also available.

Service Deliverables:

  •     Onsite Support
  •     attend the breakdown calls as per the SLA, usually the same day
  •     repair/replace the defective components (at our cost for comprehensive AMC)
  •     Preventive maintenance of your computer every quarter
  •     Optimize the settings so that they work efficiently
  •     make sure you can connect to your network flawlessly
  •     Provide Standby for the faulty material
  •     Minimum downtime of the equipment
  •     Telephonic support or remote support

We offer two types of maintenance contract:

Comprehensive - We provide service and repair/replace the defective parts at our cost.
Service only - We provide service and you pay the repair/replacement cost only.

 

In summary benefits are many

  •     One low annual fee
  •     Certified Engineers
  •     On-Site Repair & Maintenance
  •     Support for wide variety of Hardware and Software
  •     Guaranteed response times
  •     Preventive Maintenance program
  •     Technical Support  
  •     Free Parts repairing & replacement for Comprehensive only